The wave of remote work has introduced virtual health services like Done, offering convenient and on-demand support for ADHD. With millions of adults reporting persistent ADHD symptoms, these services have brought relief to many. But how does Done stack up, and should you try it?
In this first-hand review by our team of experts, we’ll uncover our experience with Done and explore its available treatment options. Whether you’ve been previously diagnosed with ADHD or want to undergo an initial diagnosis, we’ll help you understand what to expect and, more importantly, if it can bring you the support to manage ADHD.
What Is Done?
Done (also known as DoneFirst) is a telehealth service specializing in ADHD treatment. Its team of mental health clinicians can also assist with insomnia, depression, anxiety, or related conditions. While Done offers a flexible membership plan for ongoing medication management, it doesn’t provide therapy or coaching.
- $79 monthly membership plan with online prescription renewals
- Flexible scheduling options either via Zoom or in person
- Available in most U.S. states
- On-demand online messaging
- Patients may need to eventually meet with their provider in person to get some prescriptions
- Medication costs aren’t included in the membership
- Doesn’t offer comprehensive treatment outside of medication
The Bottom Line (3.6/5 Stars)
We recommend Done to adults who already have an ADHD diagnosis and want a more convenient way to connect with their provider to get prescription refills. But if you’ve never been diagnosed and want a holistic, all-in-one treatment solution, we recommend ADHDAdvisor.org since it offers comprehensive services in addition to medication management.
Done vs. Competitors
How does Done fare when lined up against the competition? Here's a comparative analysis of a few of the leading ADHD telehealth services.
ADHDAdvisor.org Bottom Line:
ADHDAdvisor.org prioritizes holistic care and tailored treatments, ensuring patients receive the proper support for their needs. While there are cheaper options for patients seeking medication management, ADHDAdvisor.org is our preferred service for complete care.
Cerebral Bottom Line:
Cerebral’s all-encompassing mental health services make it a preferred choice for many but we wish patients had the chance to meet with their provider before enrolling in a subscription.
Done Bottom Line:
Done makes it easy for patients to request prescription refills online and is the only service of the three that offers in-person appointments. But we recommend searching for another service if you want all-in-one support for therapy or success coaching.
How Does Done Work?
The Done process involves three primary steps:
- Take a basic questionnaire.
- Schedule an appointment with a mental health clinician (via Zoom or a location near you).
- Get a prescription if you have ADHD.
Diagnosed patients automatically enroll in the Done membership plan to request future refills. In addition, the membership includes 24/7 care team support, but some users have reported delays, sometimes several days, in getting a response.
For a complete overview of the entire Done ADHD process, we’ve broken down each step below.
Take the Initial Assessment
The initial assessment only has a few questions and takes seconds to complete. They involve typical ADHD self-assessment-style questions, including the following:
- How often do you have trouble wrapping up the final details of a project once the challenging parts have been done?
- How often do you have problems remembering appointments or obligations?
- When you have a task that requires a lot of thought, how often do you avoid or delay getting started?
Responses range from “Never” to “Very Often,” with “Sometimes” being the neutral option. After patients complete the assessment, they must enter their phone number to access the results. If there’s a chance the patient has ADHD, they can proceed to the booking page.
Schedule a Diagnosis Appointment
Patients indicate whether they want to meet their clinician in person or virtually. After scheduling, they must submit a $20 deposit. It’s worth noting that video appointments may require the patient to submit their latest physical exam records from their primary care provider.
Availability for either option will vary depending on your location, but in our case, we could book appointments seven days a week from 6:00 a.m. to 8:00 p.m. We also had the option to book appointments on the same day.
Submit Patient Intake Forms
After making an appointment, patients will set up a Done account. In addition to the standard registration steps, patients will need to fill out their pharmacy information, primary care authorization, and a few forms before meeting with their clinician.
Done also asks patients to take the ASRS, GAD-7, and PHQ-9 ADHD diagnostic assessments. It’s recommended that patients fill out these required forms at least a few hours before their appointment; otherwise, it may get rescheduled.
Meet with a Provider
The initial consultation only lasts for 25 minutes, and it’s imperative the patient displays their video so the provider can confirm it’s them. It involves a series of questions similar to the written diagnostic assessments, allowing the mental health clinician to better understand the patient’s situation.
All questions are designed to encompass how the patient has felt for the last two weeks, but the clinician also asks personal questions related to family history and background. If the provider confirms the patient has ADHD, they may prescribe non-stimulant or stimulant medication, but the latter may require an in-person visit. After the conclusion of the visit, the patient gets charged the remaining $179.
In some cases, patients may need to meet again if the provider cannot reach a definitive conclusion. And if medication doesn’t appear to be the right treatment, they may refer patients to a therapist.
Commit to Follow-Up Appointments if Needed
Assuming the patient requires medication, they will automatically enroll in the Done membership plan for ongoing support. Their mental health clinician will provide a treatment plan and indicate how often they need to meet. And for immediate support, patients can message their provider or care team through their Done patient portal.
What Treatment Plans Does Done Offer?
Done only offers medication management, including non-stimulant and stimulant prescriptions (likely for patients who meet with their provider in-person). Done also helps patients with anxiety, depression, PTSD, insomnia, or a similar mental health condition.
However, the rules surrounding telehealth services and controlled substances have evolved. During the COVID-19 public health emergency, these services had permission to prescribe controlled medications (such as Adderall or Ritalin) even if the patient didn’t receive an in-person diagnosis from a hospital or clinic.
This permission is still in effect, but any practitioner-patient telemedicine relations established on or before November 11, 2023, must start using an in-person provider by November 2024. As a result, some states and pharmacies, such as Florida, have taken preemptive action and started to reject telehealth pharmacy orders.
Done ADHD is a good solution for adults who already have an ADHD diagnosis and want to change providers. The service has flexible scheduling, care team direct messaging, and a reasonable membership plan for ongoing treatment. However, adults who wish to determine if they have ADHD and need treatment should consider looking elsewhere.
While it’s technically possible to get a prescription with Done if you have ADHD, you may need to find a new provider if you can’t meet with your Done clinician in person, depending on the medication. Additionally, Done lacks other treatment options—notably therapy and guidance on behavior management—that patients may need to get the best results.
In comparison, ADHDAdvisor.org offers a more comprehensive solution for ADHD treatment with a lower cost for the initial diagnosis appointment and a comparable subscription for medication management. They can prescribe non-stimulant medication in accordance with current DEA regulations and offer therapy or success coaching. ADHDAdvisor.org can also help patients who require stimulants find an in-person clinician, making it a better overall service considering the available treatment options.
Regardless of which service you choose, we hope you find the right provider to help you overcome ADHD challenges. But if you’re ready to go with the service that takes a personalized approach to your health, head to ADHDAdvisor.org and take the assessment to see if you qualify for a diagnosis.
Frequently Asked Questions About Done ADHD
If you still have questions about Done and their services, below are some common questions we found.
Is Done legit?
Yes, Done is a legit telehealth service that specializes in ADHD treatment and medication management. All of its clinicians hold the applicable licenses and credentials in their respective states. Patients can meet with their providers online or in person, making it convenient for them to find support.
Does Done accept insurance?
Done doesn’t accept insurance for its services. However, patients can generate superbills for their insurance provider, which may or may not process out-of-network reimbursement requests. It’s best to check with your provider or plan for details on what’s covered.
How much does Done cost?
Done costs $199 for the initial diagnosis appointment. If patients qualify and have ADHD, they automatically get enrolled in Done’s monthly membership plan. The membership costs $79 per month and includes prescription adjustments and refills, video consultations, and online messaging with the care team.
Is Done HIPAA compliant?
Yes, Done is fully HIPAA compliant and places a strong emphasis on patient confidentiality. Generally, all telehealth services must adhere to these guidelines to practice in the U.S. Unless the patient allows others to view or access their medical records, their providers must keep them confidential.