@Reminiscence, I'm glad you have a good IT manager at your place of employment. When I was working for a local insurance company, our IT manager was just like the Jimmy Fallon character, but worse. He wouldn't just ask someone to move, he would bark "GET UP" and then let out a heavy sigh as he sat down. We always dreaded the idea of reporting a problem to this guy, because we knew he was convinced we did something stupid to cause the easily correctable problem. I remember coming up with a few "work arounds" so I could keep processing claims without having to call him for repairs.
The company finally hired an assistant IT manager and she was much easier to work with. She once laughed about the term PEBKAC when I showed her this article.