What Does a Broadband Installer Do?

Gregory Hanson

A broadband installer is typically responsible for connecting a home or business to high-speed Internet service and often physically installs a network connection if needed. Installers are often called on to do wiring work inside a building in order to bring the broadband connection from the point of entry to the location or locations where it is needed. Broadband installer duties generally also include the setup and connection of devices using the broadband signal. These workers may also be called upon to provide repairs or service for any of the systems that they install.

People using broadband on networked computers in an office.
People using broadband on networked computers in an office.

In 2011, several different types of broadband technology are in use. The most common provide network connectivity through phone lines, cable lines, or via a mixture of phone and satellite connections. Direct fiber optic connections are used in some areas as well. A broadband installer will generally only work with one of these technologies but is expected to have a thorough understanding of all of them.

A broadband installer may install small satellite receiver dishes.
A broadband installer may install small satellite receiver dishes.

The physical process of installation generally involves running a line from a main service box to the home or office where broadband is being installed. In some cases, a signal may use existing phone lines or a cable connection and not require new wiring work. When wiring work is done, an installer is responsible for doing so appropriately and without damaging the building where service is being installed. Installers working with systems that use satellite technology also mount and align a small satellite receiver dish to receive broadband transmissions.

After a broadband connection has been brought to a building, a broadband installer will often install wiring within the building. This can be as simple as running one line through an exposed basement or crawlspace to a wall outlet elsewhere in a building. In other cases, an installer may need to fit multiple new plates and run an extensive network of cables. This may involve some cutting and fitting of drywall and other light construction work as well as work in attics, basements, and crawlspaces.

Once a physical connection has been established to an outside network, a broadband installer is usually responsible for configuring the network connection. This entails using a computer or specialized hardware to activate the network connection and enter key information. An installer will also verify that the connection is good and that it provides reliable broadband service.

In some cases, a broadband installer will also aid customers in setting up elements of their home or office networks. This may entail installing software on computers. It may also involve the setup of routers or other network hardware and the verification and testing of the finished network.

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