What Are the Best Tips for Total Quality Management in Healthcare?

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  • Written By: Geri Terzo
  • Edited By: PJP Schroeder
  • Last Modified Date: 18 December 2019
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Applying quality measures throughout an organization in an industry such as healthcare could lead to beneficial results. Total quality management is a structured set of policies that are often applied to industrial settings. Nevertheless, total quality management in healthcare has become a phenomenon as medical professionals from around the world test and prove some of the standards at hospitals and other medical facilities. Following the quality methods adopted by other professionals throughout the healthcare industry may lead to the most beneficial results.

Total quality management is a formal set of management procedures that are used to improve the efficiency by which products are made and internal and external policies are enforced. The participation across various levels, including high-level executives, employees, and any third-party providers, such as product suppliers, in quality management initiatives should improve the overall experience throughout an organization. A series of formal procedures ranging from the way patients are treated to methods used in demonstrating leadership may be applied so that total quality management in healthcare is possible.


A tip in using total quality management in healthcare is to only apply the quality standards that can most reasonably be used in a medical setting. Substitute customers for patients when appropriate in the methods that are outlined in a series of traditional quality standards. Once the policies become relevant to a medical setting, they can be used by various levels of industry professionals ranging from administrative officials to doctors and nurses as well as students. Assigning individual groups to oversee the implementation of quality standards gives a medical facility accountability for implementing changes that lead to positive results.

Medical billing is an area where standards can be applied to make total quality management in healthcare a reality. Evaluating the systems that are in place and the knowledge of employees using these solutions could lead to changes that create more efficient processes. Turning to other medical facilities that successfully implemented some of the quality standards set forth in this approach may inspire ideas on how to increase quality in the systems used.

Patient care is another segment of healthcare where quality standards can be applied. For instance, medical professionals have learned that total quality management can be applied to transportation and the way that patients are taken from one medical facility to another. Perhaps efficiencies can be realized that will reduce the amount of time or cost involved with this process.


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