How do I Choose the Best Telecommunications Provider?

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  • Written By: Carol Francois
  • Edited By: A. Joseph
  • Last Modified Date: 14 October 2019
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The best telecommunications provider offers an expanded coverage area, customer support, equipment replacement programs and a wide range of products. A telecommunications provider offers a range of land line and cellular phone solutions. Routers, switches and call boxes must be installed in the building in order to access telephone and fax services.

Check out the coverage area provided by the company, and compare this to the physical locations where the phone will be used. This applies to cellular phones only, as all other phones are based on a direct connection to the telecommunications network. Make sure to read the fine print to verify the information provided in the brochure or on the Website, because there might be limitations that are not immediately obvious.

Research the level of customer support offered by the telecommunications provider. Find out about escalation options, the availability of technical support outside standard office hours and the training received by customer support staff. Look on the provider's Website and evaluate the type of information given, including self-service tools, online account management and related options.


Ask the sales representative about the level of support or warranty provided on the physical equipment. Typically, an equipment replacement program is used to manage physical units with performance issues. Be sure to include the support level in any service agreement signed with the telecommunications provider. Many people think that the assurances provided by the sales representative will be sufficient, but this is not the case. All contract agreements must be in writing.

Take a look at the product offering, including the handset models and accessories. When installing a physical telecommunication network, review the equipment specifications to ensure that it has the capacity to meet both current and future needs. This type of equipment is very expensive and is considered a fixed asset. Due diligence includes ensuring a five-year forecast of needs.

Investigate the reputation of the service provider by talking with prior and existing customers. If you are considering a large order or contract, obtain a written quotation for equipment and services from at least three different companies. Make sure to have these costs detailed in the quote, along with the implementation time line and all details of the service agreement.

Select the best combination of quality, price and service. If possible, support a local telecommunications provider. Physical proximity can result in faster responses and better customer service. Developing close business relationships with local companies is in the best interest of all organizations.


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