How Do I Choose the Best Conciliation Service?

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  • Written By: Malcolm Tatum
  • Edited By: Bronwyn Harris
  • Last Modified Date: 02 October 2019
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Conciliation services aid in the process of dispute resolution, affording two parties the opportunity to work through differences in a controlled environment and hopefully lead to conciliation between those parties. This approach is often used with employees and employers who are at odds on various issues, but may also be used to help with commercial disputes as well. When attempting to engage a conciliation service, care must be taken to look into the expertise and background of the service, get an idea of the type of strategies they bring to the task, and what they require of the parties involved in the dispute.

As with other types of services that attempt to settle disputes, a conciliation service may offer strategies that are suited for a wide range of clientele, or focus more on resolution processes that are associated with certain types of situations. Some services excel in conciliation between employees and employers, while others are focused more on resolving conflicts between two corporate entities. There are even services that specialize in conflict resolution related to situations within specific industries. Look into the background of any conciliation service you are considering and make sure it has practical experience with situations similar to your own.


Since there are many different ways to go about the process of dispute resolution, it should come as no surprise that the strategies used by one conciliation service may be different from those offered by a different service. This creates a situation in which prospective clients must take the time to get an idea of how a given service is likely to move forward with the resolution effort. Doing so makes it easier to determine if the service tends to make use of methods that are likely to appeal to both parties and thus increase the chances of bringing the dispute to a peaceful end.

Within the scope of those strategies, it is also important to understand what type of requirements the conciliation service will make on each of the participants during the course of the conciliation effort. Many services can provide a detailed list of the covenants and responsibilities that each party must agree to in order for the effort to commence. Should the terms of the strategy be impractical or impose limitations that make one or both parties uncomfortable, it may be a good idea to look at a few other services and possibly an alternative dispute resolution method that is more agreeable to everyone concerned.


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