How do I Choose the Best Answering Service Software?

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  • Written By: A. Rohlandt
  • Edited By: Susan Barwick
  • Last Modified Date: 05 November 2019
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A good answering service software package should offer an interface that is easy to use, and should be compatible with existing equipment and telephonic systems. The initial costs, as well as the availability of updates, and the support offered should be considered as well. Extras or customizable features also help to ensure a better user experience.

The requirements of each individual business will differ when it comes to answering service software. One of the most important considerations is whether the software is easy to use. Single screen displays can help simplify the communication process and also help increase speed. Ease of use will help cut down on any additional training and help ensure employee efficiency.

The vendor you choose should be able to advise you on the compatibility of the answering service software with any existing equipment or telephonic systems. It is important to ensure that the software chosen will function with the equipment you already have, cutting down on any unnecessary technical assistance or added costs to replace equipment.

It may be wise to shop around to find a competitive price for the package that suits your needs. Some answering service software packages also offer additional updates. When having to troubleshoot software issues, it is always useful to have access to good customer support. Some answering service software manufacturers offer 24-hour call centers to handle client inquiries.


Answering service software packages often feature customizable options in order to create a more pleasant user experience. Features such as customizable greetings can help personalize the experience for users and clients. If you wish to have access to detailed information regarding messages sent and calls received, then a detailed report option would be a good feature to look for.

If the level of customer care or the quality of service is a priority, then a software package that offers call recording is a good choice. Calls can be monitored and recorded so that the information can be accessed later by the appropriate personnel.

Some answering service software packages also feature scheduling features, which are especially helpful for sending reminders of certain tasks or deadlines. When an alert is received the information can be forwarded to the user via telephone, e-mail or text message. This means that communication is fast and efficient and that users are always kept up to speed regardless of their location.

More often than not, a retailer will have a website detailing its products and the various features. This is a fast and simple way to compare the features and the costs of different software packages.


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