What is Bad Debt Recovery?

Malcolm Tatum
Malcolm Tatum

Bad debt recovery is an attempt to secure a partial or full payment of a debt that has been written off due to non-payment. Businesses sometimes conduct this type of activity after taking steps to designate the amount of the debt as uncollectable within the company’s accounting records. For this reason, any amount that is collected as a result of bad debt recovery efforts is often treated as new income.

Credit card debt is bad debt that people struggle to recover from.
Credit card debt is bad debt that people struggle to recover from.

Just about every business has experienced some amount of bad debt at one time or another. Banks sometimes write off negative balances on overdrawn accounts as a bad debt, if efforts to motivate the customer to make a deposit and restore the balance to zero prove fruitless. Credit card providers sometimes dismiss balances on accounts as being uncollectable, rather than continuing to carry the balances in their receivables. It is not unusual for a company to include a budget item that is known as an allowance for bad debt, using the resources of that account to cover uncollectable debts. While this helps to keep the accounting records accurate, it does not prevent the recording of later transactions in the event that full or partial bad debt recovery takes place.

Those with poor credit should first look at their score and understand that they can change it over time through appropriate credit repair efforts.
Those with poor credit should first look at their score and understand that they can change it over time through appropriate credit repair efforts.

What many consumers do not realize is that once a debt has been written off as being bad or uncollectable, the business may still take steps to recover at least part of the loss. One approach is to assign the bad debt to a collection agency, allowing that entity to move forward with attempts to contact the debtor and arrange a repayment schedule. This solution often calls for the collection agency to keep a percentage of the collected amount as compensation for its efforts. Once the percentage is deducted, the remainder of the collected amount is forwarded to the original creditor, where it is documented as a recovery from a bad debt line item.

A second approach to bad debt recovery involves selling the uncollected debt to another business. With this solution, the original creditor sells the debt for a small percentage of the total outstanding amount. The buyer assumes the risk of being able to collect the entire amount, while the original creditor can record a partial recovery of the bad debt in its accounting records, effectively closing the matter entirely.

Since companies tend to write off bad debt and remove the balance of the debt from their receivables, the process of bad debt recovery usually calls for any portion of the recovered debt to be treated as income. Most companies do have specific procedures for documenting the source of the income, so that it is possible to differentiate the collected amount from other sources of income, such as earnings from sales or dividends from investments. In some instances, the process involves entering a set of postings that debit the receivables and tying the transaction back to the original write-off. This approach effectively offsets the write-off at least in part, while still documenting the history of the transaction from the date of the write-off all the way to the receipt of the collected revenue associated with the bad debt.

Bad debt recovery can help people with mortgage issues.
Bad debt recovery can help people with mortgage issues.
Malcolm Tatum
Malcolm Tatum

After many years in the teleconferencing industry, Michael decided to embrace his passion for trivia, research, and writing by becoming a full-time freelance writer. Since then, he has contributed articles to a variety of print and online publications, including wiseGEEK, and his work has also appeared in poetry collections, devotional anthologies, and several newspapers. Malcolm’s other interests include collecting vinyl records, minor league baseball, and cycling.

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Discussion Comments


It sounds to me that if most large corporations expect a certain amount of bad debt as part of their business, the end result will be higher costs for the consumer. I think it is a little unfair that some people can abandon a debt while everyone else is forced to pay more to cover it!


@Windchime - Sorry to read about your friend's bad experience. I work in finance and chargebacks are becoming a major hazard for all businesses, both small and large.

The first thing for her to do is to check out the Fair Debt Collection Practices Act, a law which offers quite a lot of protection, and clear guidelines for the behavior of those who are trying to collect debt.

Later she could think about hiring her own commercial debt recovery company, many of whom specialise in the area of chargebacks.


Someone I know runs an online business, which is doing fairly well right now. The problem is that as customer numbers rise so do payment problems.

Recently she had an order charged back, as the buyer had used a stolen credit card. This means that her account is in the negative numbers for now.

Having lost the goods and the payment she just got a debt collection letter on top! I say she should ignore it, but I am worried this will get her into more trouble. Is there anything she can do?

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