An order receipt is a document that provides information about the details of an order and confirms it has been received by the company responsible for fulfilling it. It may come by email or fax confirmation, and sometimes arrives in the mail when the lead time on an order is considerable. It offers notice to the buyer about the specifics of the order and usually has information on how to cancel or change it, if necessary, often by using a return slip included with the receipt for convenience.
A typical order receipt should list the name and contact information for the shipper and seller, and specify the items in the order. It will include an estimated ship and delivery date, if appropriate, and the amount of the order, including tax, shipping, handling charges, and any other expenses. If the buyer finds an error, she can correct it before the order is actually filled, eliminating the need for a costly returns process where the goods go back to the shipper because a mistake was made.
The order receipt should also discuss the terms and conditions of the order. It includes information on changing orders, returning or exchanging items after they are received, and paying for the order. Payment terms can vary from a note indicating the order is paid in full to a note that it comes with net 90 delivery, allowing the buyer 90 days to pay it. If there are any special directions, such as the need to have someone physically present at an address to receive the items, these will go in the order receipt as well.
Online shopping cart and payment systems typically come with an order receipt generator that can send an email as soon as an order is placed and confirmed. The buyer will receive the email for review and usually has a narrow time window to make any changes, unless items are backordered or not yet released. Automatic orders of this nature can also be emailed with phone or fax orders, if the customer provides an email address for contact information.
It is important to review an order receipt carefully to check for errors. If there are any problems, the shipper should be notified immediately so any necessary changes can be made. It is also advisable to review the terms and conditions to get familiar with the process for returns, complaints, and other issues that may arise during the process.