What is an ITIL&Reg; Foundation Exam?

C. Martin

The ITIL® foundation exam is the examination for the primary qualification that IT service professionals obtain to become ITIL® certified. ITIL® stands for Information Technology Infrastructure Library, and is a registered trade mark of the Office of Government Commerce (OGC) in the United Kingdom and other countries. It is a comprehensively documented standard for the provision of Information Technology (IT) in a best practice environment. This certification is also sometimes called the ITIL® Service Management Foundation Certification.

The Information Technology Infrastructure Library (ITIL) foundation exam may be a wise investment for information technology (IT) service professionals.
The Information Technology Infrastructure Library (ITIL) foundation exam may be a wise investment for information technology (IT) service professionals.

While it was originally invented and used by the United Kingdom government, the ITIL® methodology has now been adopted by many companies all over the globe. As such, taking the ITIL® foundation exam can be a valuable investment for any serious IT professional. Most individuals take the ITIL® foundation exam at the end of a short training course. It is a multiple choice exam, and the pass rate is usually around 90%.

ITIL foundation exams are necessary for those who want to work in IT support.
ITIL foundation exams are necessary for those who want to work in IT support.

Basic certification starts with the ITIL® foundation exam. If students wish to take the certification further, then the more advanced qualifications include ITIL® Intermediate Level, ITIL® Expert, and ITIL® Master. All of these certification levels require considerable further study. All levels of ITIL® certificate qualification are in considerable demand by both government bodies and independent corporations. As such, investing in training and passing the ITIL® foundation exam may be an extremely good career move.

The ITIL® exam at foundation level consists of 40 multiple choice questions, of which at least 26, or 65%, must be answered correctly. Most candidates take the exam directly after completing a foundation training ITIL® course. Students usually report that they find the exam relatively easy—hence the high pass rate for this examination. Successfully passing the ITIL® foundation exam certifies that you possess knowledge of the concepts, principles, and terms used in ITIL®.

It is strongly recommended that students who wish to study independently for the ITIL® foundation exam purchase the official books, as well as some example tests to practice with. This will give a student the best chance of passing the ITIL® exam on his or her first attempt. Students report that the material required to pass the exam can usually be learned in about three days of self-study.

After obtaining an ITIL® certificate, it is a good idea for the IT professional to add the achievement to his or her resume. He or she will be listed on a database of successful candidates so that the certification can be verified by potential employers. The ITIL® foundation certification is an excellent starting qualification for anyone pursuing a career in IT, and particularly in IT support or helpdesk roles.

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