What Does an Operations Expert Do?

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  • Written By: A. Leverkuhn
  • Edited By: Andrew Jones
  • Last Modified Date: 26 February 2020
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An operations expert generally reviews and presents data on a company’s basic business activities. This includes writing plans and policies, or in general, what some professionals might collectively call “operations level documents,” which define and regulate a company's overall purpose and goals. An operations expert might also be tasked with assessing existing documents for accuracy and clarity. Apart from these document-related tasks, the operations expert assists with other more “hands on” elements of managing and reviewing ongoing business activities.

Many times, the operations expert is effectively the face of a bounded set of business activities. That means this kind of professional has to be extremely knowledgeable about what is going on in a particular business or department. The operations expert might often make presentations requiring intimate knowledge of a set of operations, where communicating the methods and goals of these operations is a key part of business development.

In addition to dealing with operations documents and presentations, operations experts might also have managerial duties. These individuals can lead teams according to existing plans or policies. They may also provide guidance to individual staffers in order to direct business operations effectively. This means that one of these professionals may work closely with professionals in human relations to ensure that their individual efforts line up with the overall protocols of the company or business.


While an operations expert may work quite a bit with people, he or she may also spend time working with software products. Using statistical modeling technology is another task that might be required of operations experts as part of their job descriptions. This may require specific degrees in quantitative or technology skills. Many times, the employer expects the operations expert to be very mathematically proficient, in order to understand the details of the internal workings that they are analyzing.

It’s important to point out that the role of operations experts is different in different contexts. For example, an operations expert in the private sector might not do the same job that an equivalent professional does in a government or military job. In some military jobs, where the individual is often referred to as an operations specialist, specific tasking is more geared toward the particular military industry, where certain established conventions apply. In the private sector, this job description can often be more general, and less subject to established parameters.


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