What does a Service Cashier do?

Sheri Cyprus

A service cashier doesn't just process customer purchases through a cash register, but rather he or she strives to provide customers with a pleasant shopping experience. These workers are also called customer service cashiers. They do all of the typical tasks that most cashier stand jobs require, but stores hiring these workers expect the focus to be on customer communication rather than on ringing purchases through.

Many service cashiers process credit and debit cards.
Many service cashiers process credit and debit cards.

Greeting customers warmly and politely answering any questions about store products are basic tasks that service cashiers do while they process customer purchases. A person in this position uses a cash register and makes change. He or she may also use a computerized price scanner. Many process credit and debit cards. Bagging customer purchases may be done by the cashier or another employee.

A service cashier works closely with customers as well as completing sales.
A service cashier works closely with customers as well as completing sales.

Standing for most of the work day is something a service cashier is expected to do. When there aren't any customers at the cash register, cashiers are usually expected to clean the cashier stand or otherwise keep busy. Some also do some clerical work in which they may sit down for such tasks as telephoning customers about special orders.

A service cashier differs from a regular cashier in that they focus on customer interaction.
A service cashier differs from a regular cashier in that they focus on customer interaction.

A customer service cashier is usually expected to suggest additional products to customers in the form of an upsell. Upselling means trying to politely convince the customer to purchase another product that relates to what he or she is already purchasing. For instance, if the customer is buying an air mattress on sale, the cashier could suggest the coordinating inflatable pillows that are also sale priced.

Service cashiers may handle authorizing returns and dealing with disgruntled customers.
Service cashiers may handle authorizing returns and dealing with disgruntled customers.

Good service cashiers don't consider themselves as order processors, but rather as salespeople. However, they can't annoy or pester the customer into buying; rather they concentrate on providing the best service possible. These cashiers must spend their workday politely communicating with customers while promoting the store's products and services in a low-pressure manner.

A service cashier often suggests additional purchases to customers.
A service cashier often suggests additional purchases to customers.

No formal education beyond grade 12 or its equivalency is usually required to become a service cashier. People in this position do need to be accurate at making change or the store loses money. Employers usually prefer to hire cashiers with some experience, but it is possible for a service cashier to be trained on the job. A cashier may be able to work up to a supervisory store position. Since these cashiers are expected to relate well to customers at all times, patience and excellent communication skills are required in these jobs.

A service cashier should have good math skills as well as an upbeat personality.
A service cashier should have good math skills as well as an upbeat personality.

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Discussion Comments

sunshine31

Mutsy-I know that at the customer service counter at BJ’s they also offer membership.

They usually take the customer’s picture and then hand them their membership card after the application has been completely filled out.

They are also responsible for offering coupons to the customers and paging members of management whenever they are needed at the front counter.

In some stores the customer service counter also pages cashiers to go to their registers because customer lines were building and they needed more people on the floor to help these customers.

mutsy

BrickBack-If the customer service cashier resume is significant enough or the cashier does well in the front office, the service check cashier is now promoted to what is referred to as the back office.

The customer service cashier job description pertaining to the back office requires that the cashier pick up money from each cashier on the line and count it and entered it in the computer.

This is done for security measures so that there is not so much money on each of the tills. In addition, the back office cashier has to reconcile each of the tills and enter the information in computer.

This position requires extreme attention to detail and a high level of responsibility. In addition, the back office cashier closes with the manager on duty who counts the safe and enters his or her nightly report.

BrickBack

Comfyshoes-I know that customer service cashier jobs in Publix Supermarkets consist of the front office and the back office.

The front office which is what the customer normally sees requires that the cashier have positive cash handling experience because they will be cashing payroll checks and processing minor transactions at the front desk.

They will also be dealing with customer returns as well as complaints.

These service cashier jobs are not for everybody because some people do not like standing behind the cashier counter because it can get quite busy at times and some people become overwhelmed.

comfyshoes

A service coordinator processes invoices when customers are ready to pay.

Often in automotive service centers in which you get your car serviced, or at a dealership, there are usually service cashiers available to process your order.

They often greet you and ask if there is anything else they could assist you with.

Sometimes they will offer to sell you additional products that may enhance the service you received. For example, a hair salon also has a front desk that serves as a cashier counter.

There the receptionist will ring up your transaction and will ask if you would like to purchase the products that were used on your hair. The receptionist might ask this or the stylist might.

In some salons, the stylist will bring the products to the register for you so that the receptionist can ring you up. They usually get commission on those sales as well.

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