The primary role of a human resources business is to act as a liaison between a company or agency and its workforce. Hiring, enforcing labor laws, and managing employee benefits are a few matters a human resources business will typically handle. Sometimes these businesses are a direct part of the entity that they act on behalf of. In some instances, however, a company or agency will contract a human resources business.
For many workers, their association with a company begins with human resources. This is often the entity responsible for distributing, receiving, and processing applications. Managers of various departments or sectors of a company or agency may hold their own interviews. In many cases, however, the decision of who will work for a company is made by the human resources staff.
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There are several hiring duties generally performed by the people working within the human resources business. They may verify employment history and references. They may also organize and confirm the results of mandatory drug testing.
A human resources business usually acts as a service center for those who are already employed. If any of the information normally kept in an employee’s record needs to be changed or updated, the human resources staff will likely perform those tasks. If a person needs to provide documentation from his employer for personal reasons, he can usually get it from human resources.
Calculations and management of sick leave or vacation time may be handled by the human resources staff. These people tend to deal with matters pertaining to retirement funds, taxes, and health insurance. They can also manage or oversee performance reviews and associated wage increases.
A human resources business is generally compensated by the company or agency that it works on behalf of. This does not mean that all of the decisions or actions will reflect the desires and attitudes of that company or agency. Human resources staff may have to inform a company that its behavior violates the law or an employee’s rights.
Disputes between employees or between employees and their employer may be handled by the human resources business. Human resources staff may have to demand that a company change certain policies or behaviors. When it is not possible for a solution to be reached internally, it may be the responsibility of the human resources staff to organize arbitration or mediation. It may also have to advise employees about the proper procedure to take action against the company or themselves.