What Does a House Attendant Do?

Mary McMahon
Mary McMahon

A house attendant is responsible for maintaining cleanliness at a facility, organizing for events, and handling inquiries and requests for assistance. Residential facilities, government buildings used for public events, and hotels along with other leisure environments may have a need for a house attendant. This person works closely with housekeeping staff and other support personnel to make sure visitors and staff get the service they need. There are usually no special qualifications or requirements for working in this position, although it can help to have experience in customer service and maintenance roles.

House attendants work closely with housekeeping staff.
House attendants work closely with housekeeping staff.

The exact job duties of a house attendant can depend on the employer and the setting. In an environment like a residential facility, for example, the attendant may oversee the front desk, check people in and out, answer phones, and handle some routine paperwork. Sweeping, mopping, and other basic cleaning tasks to keep common areas looking clean may also be part of the responsibilities, along with some cleaning in private rooms, depending on the facility. House attendants also look out for the welfare of residents and monitor security to make sure the building is a safe environment.

A house attendant may be assigned to an individual suite at a luxurious beachfront property.
A house attendant may be assigned to an individual suite at a luxurious beachfront property.

At a facility like a meeting hall, the house attendant is in charge of making sure it will be ready for events when it is needed. This can include working in an office to answer questions, schedule events, and organize crews when they are needed. Regular cleaning can be supervised by this member of the staff, who is also in charge of event preparation. Arranging chairs, getting audio-visual equipment set up, and performing other tasks may fall under the responsibility of the house attendant, who also meets specific requests from people appearing in the venue. Someone might, for example, want arrangements for food delivery.

House attendants may oversee maintenance of amenities such as a hot tub.
House attendants may oversee maintenance of amenities such as a hot tub.

Hotels, resorts, spas, and similar environments may also use a house attendant for similar cleaning and guest service responsibilities. Housekeeping staff members are usually responsible for deep cleaning and room changeovers, but the house attendant can tidy in common areas, look out for problems, and rearrange rooms as necessary to meet the needs of guests and staff. The job can include answering phones, making sure staff are scheduled appropriately, and connecting with employees of the facility like massage therapists to see if they need specific assistance.

A house attendant works closely with the housekeeping staff to ensure that a facility is properly cleaned.
A house attendant works closely with the housekeeping staff to ensure that a facility is properly cleaned.

An attention to detail and the ability to multitask are helpful for a career in this field. House attendants may be cleaning rooms, watching the door for entering customers, and thinking about scheduling issues at the same time. Their goal is to help procedures run smoothly, which can make them invisible until a problem develops.

A house attendant who works in a spa may be responsible for cleaning the shower facilities.
A house attendant who works in a spa may be responsible for cleaning the shower facilities.
House attendants train new staff members in proper housekeeping routines.
House attendants train new staff members in proper housekeeping routines.
Spas may employ house attendants.
Spas may employ house attendants.
Mary McMahon
Mary McMahon

Ever since she began contributing to the site several years ago, Mary has embraced the exciting challenge of being a wiseGEEK researcher and writer. Mary has a liberal arts degree from Goddard College and spends her free time reading, cooking, and exploring the great outdoors.

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Discussion Comments

Ocelot60

@spotiche5- I don't think someone would need much formal training to become a house attendant, unless he or she wants to work in the medical field or at exclusive resorts. I think that experience, like working in housekeeping or the hospitality industry, would be much more important than training because these types of jobs offer hands-on experience.

On the other hand, there are a lot of service-industry jobs available, many that could be classified in the house attendant category. Since there is a demand, having some training could give a job-seeker an advantage over other applicants. Taking a course in hospitality wouldn't be a bad idea for anyone pursing this career path in the hospitality sector.

Spotiche5

It seems like work as a housing attendant can vary greatly. With so many different types of positions in this field, I'm wondering what type of training would be needed for someone who wants to find this type of job.

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