What does a Business IT Manager do?

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  • Written By: Carol Francois
  • Edited By: A. Joseph
  • Last Modified Date: 17 December 2019
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A business IT manager is responsible for the purchase, installation, coordination and support of the information technology used by a business or organization. He or she usually is a member of the information technology department and has a combination of business administration and information technology skills. This position usually is found in large organizations with a heavy reliance on information technology.

The primary responsibility of a business IT manager is to manage the procurement and accounting activity related to the business operation. Depending on the size of the organization, this can become a very large budget with multiple priorities. A centralized process for the purchase of information technology equipment often results in better pricing and a coordinated delivery program that minimizes operational disruptions.

As part of the purchasing responsibilities of the business IT manager, he or she often is responsible for the implementation of company-wide business solutions or systems. For example, the business IT manager can arrange for the purchase of a new email software and manage the roll-out of the software to all users. Many of these projects must be implemented simultaneously, requiring coordination through the company.

Coordination projects might include equipment refreshes, changing of infrastructure cables or services and other projects that combine information technology and business needs. In many organizations, these services are managed by different departments. Through the efforts of the business IT manager, these project can be managed in a coordinated way.


Support of information technology solutions requires skilled client services representatives who are trained to solve problems with hardware and software products purchased and installed in the business. The business IT manager often is required to provide support to the business through management or supervision of client services. A comprehensive process results in a tighter integration of business and information technology. This unique perspective can be very helpful in the decision-making process.

The work of a business IT manager is primarily project management, employee supervision and business process analysis. The skills required in this role include critical thinking, solving problems and communication. Interpersonal skills and team-building have a huge effect on the success of new projects and initiatives.

In order to qualify for a position as a business IT manager, candidates must have a combination of formal education and related expertise. Typically, employers look for candidates with a degree or diploma in business administration or information technology. Related experience includes positions as a business analyst, department administrator or systems manager. In some organizations, the business IT manager has a dedicated staff of processing clerks and business analysts.


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