What does a Banking Officer do?

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  • Written By: Carol Francois
  • Edited By: Heather Bailey
  • Last Modified Date: 27 November 2019
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Banking officer is a term that can be used to describe two very different position classifications in a bank. The most common usage of banking officer describes the customer service representative or teller. The more formal use of the term refers to senior management in the bank. This term is typically used to describe the chief financial officer, chief economist, and chief executive officer of the bank.

In the primarily customer service oriented positions, banking officers are an essential part of the organization. This position has a great deal of interaction with the public, and provides front-line banking services. The tasks required in this position include processing of customer requests, reconciling, and some computer-based processing of transactions or correction of errors.

In order to become a banking officer, most employers require successful completion of post-secondary education. This can be either a university or college degree. These positions provide the skills necessary to complete the requirements of the position, and allow the employee to apply for different positions within the bank.

If you enjoy providing customer service, are naturally outgoing, and want to work in the financial industry, then banking officer is a great position. After gaining work experience in a bank, many people take staff development courses in banking procedures, lending, or investing. Combining education and training allows them to move into loan officer or investment officer positions.


The second type of banking officer is part of the senior management team. Reporting directly to the president, vice president, or board of directors, this position has a significant amount of responsibility. Responsible for making policy decisions, these types of positions are high profile and very well compensated.

This type of banking officer meets with department managers, reviews projects and proposals and determines if they are in keeping with the banks strategic direction. He or she works closely with the upper management, and is responsible for translating long-term plans and projections into reality.

In order to qualify for this type of position, advanced degrees in management, finance, accounting, or economics is required. A minimum of 15 years working in the banking industry is necessary to qualify for these positions. There is a significant amount of travel, long hours, and interference with personal and family life in these positions. Banking officers at both levels work directly with money, financial instruments, loans, mortgages, and investments. Computers are involved in every banking transaction, making these skills integral to everything that the banking officer will do during a standard day.


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Post 4

It really depends on the bank. I work for one of the largest banking corporations in the world, and CSRs/tellers are not Officers of the Bank. They have limited signing authority (we're talking cashier's checks), but they do not have the ability to sign any document or sign on behalf of the bank (for example, Medallion Signature Guarantee). Only Officers have that ability to do so, as they are specifically trained to handle such tasks.

At my bank, only management (either branch or higher) are Officers of the Bank.

Post 3

@bfree - There are very limited training requirements to become a bank security officer. The hours are usually flexible so it attracts people who are looking for a second income or a part-time job.

None of the regulatory agencies require that security officers have any formal training. Oftentimes the field examiners will expect the new officers to have some training in safety but there are no local or national standards set forth for training these individuals.

Most day's on the job will be uneventful, thank goodness, however it is a potentially dangerous position. Not only are they responsible for protecting the institution, but all of its assets, employees and customers as well.

It's sad but true that many of these individuals get the security officer job just because no one else wants it.

Post 2

Could anyone tell me what kind of training or education is required to become a bank security officer?

Post 1

My brother's ex-wife started out as a bank teller years ago and today she is a senior loan officer. I admire her dedication since that's what she had always wanted to do.

A few years back when I was in-between jobs, she tried to get me on at her bank. The good thing was that they offered on the job training but I had to take an in-house test first.

I had some retail sales experience but very little accounting skills, so unfortunately I did not pass their bank officers exam. But that's okay because today I am a full-time bookkeeper and I love working with numbers without the direct customer contact.

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