What Are Non-BPO Jobs?

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  • Written By: Paul Scott
  • Edited By: E. E. Hubbard
  • Last Modified Date: 04 December 2019
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Non-BPO jobs are positions in any company that do not represent a part of any business process outsourcing (BPO) program or system. This means the non-BPO job is, by definition, a post which services the company directly and is not part of an third-party service provision agreement. For instance, a call center agent employed by a engineering company to field calls regarding its services, policies, and products is a non-BPO employee. In contrast, the call center agent working for a company contracted by the engineering firm to handle its business related calls is a BPO employee. Although often contentious, BPO service provision has become a significant base for employment in several global regions, particularly in Asian countries such as India.

Business process outsourcing (BPO) has become a popular corporate cost-cutting exercise, as companies in all arenas across the globe face the grim realities of spiraling costs and increased competition. BPO is a contracted service concept that sees third-party companies providing services previously supplied by the client's permanent staff. In other words, the personnel doing the relevant work is not directly employed by the client with all of the commensurate savings to the company in payroll burden and benefits. Non-BPO jobs, on the other hand, are posts held by individuals directly employed by the company which benefits from their services.


In a significant proportion of cases, non-BPO jobs are senior, skill-based posts requiring more experience and better qualifications than the average BPO job. These generally include supervisory and junior management posts, as well as technical, information technology (IT), and financial job classifications. In contrast, BPO employees often fill non-critical posts and include call center, security, and catering staff. There has been a significant increase, however, in the number of knowledge process outsourcing (KPO) companies offering senior and skilled outsourced services. Managerial positions are also becoming popular outsourced human resource assets as companies race to remain competitive.

The concept of contracting out a work force is difficult for many to appreciated and it can, at times, cause strife within any organization. This is particularly true when non-BPO jobs are made redundant in favor of BPO programs. It is, however, a reality of the modern business arena and is sure to grow as a general practice as the global business environment evolves. In fact, BPO programs are a major source of employment in many world regions, with India being a global leader in outsourced services.


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