How do I Become an Operations Analyst?

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  • Written By: Carol Francois
  • Edited By: Heather Bailey
  • Last Modified Date: 16 November 2019
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There are four steps required to become an operations analyst: post-secondary training, related work experience, technical skills, and completing the job interview process. An operations analyst is responsible for managing scheduled jobs, maximizing the use of existing information technology resources, and maintaining maximum system availability. Operations analysts are information technology professionals who work in the central technical support department or as a member of a large technology support company.

An operations analyst must have a combination of excellent technical skills, information technology support training, and relevant work experience. The role of operations analyst is most appealing for people who enjoy working independently, like to interact with computers, and are detail-oriented. This type of analyst often works rotating shifts to provide around-the-clock technical support coverage.

The first requirement to become an operations analyst is to complete a post-secondary education program in information technology. All operation analysts must have formal training in the maintenance of computer operating systems, hardware, back-up systems, and network connections. The most common type of education in this role is a diploma or degree in information technology support. These programs are available from a wide range of community and career colleges.


Related work experience includes information technology support staff, hardware maintenance, operations support technician or help desk. Many post-secondary training programs include a work placement program to help students gain the experience they need to secure a position upon graduation. Other related experience includes computer repair technician, help desk support position, or customer service in a technology industry.

Technical skills are critical when you want to become an operations analyst. This field is constantly changing, and there are several industry standard training programs and certifications recognized internationally. Look at the programs available to you and make sure to keep your skills up to date.

When applying for a job to become an operations analyst, be sure to proofread your resume and cover letter, double-checking for any grammar or spelling mistakes. List all the certifications and designations you have achieved. This may include courses in software or hardware support methodologies.

During the job interview process, most employers have a standard list of questions and are looking for complete, concise responses. Keep in mind that everything you say will be written down and reviewed. Avoid exaggerating your achievements and make sure to answer the question that is asked.

Career advancement opportunities for an operations analyst typically require additional education and significant work experience. Talk with your supervisor about what type of training is required to advance to the management level. Programs can include certificate programs in management or even a master's in business administration degree (MBA).


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