My complaint is they are killing internet sales with their dropped international surface service and now with their double parcel, but we give you free tracking rates.
I have been dealing antique clocks for about 15 years now and have become so very disappointed in the way no one checks their changes from the government to ensure they are helping small business in these very gloomy difficult times.
The parcel select increases are ridiculous. If you check the zones, sometimes it is cheaper to ship something priority than parcel. I just purchased a model kit from New Mexico to Massachusetts. This thing could not weigh 3 pounds and it was $13 something. Nobody goes through things and see if it makes sense. They are in such a rush every January to try to get more money. Then they go on and on and how they help small businesses. The priority boxes are nice but we pay for them in the long run.
If they want to help business and help themselves with more volume, stop increasing prices and messing with services and bring back surface international for more sales and volume. I used to be able to sell someone on the West Coast a clock by asking if they weren't in a super rush and I could get it to them for 20 bucks but it would take a week with no tracking, but insured and nine times out of 10, the sale was done. Now that same clock is 45 to ship slow boat (but free tracking. Whoopie) and 65-70 priority. And the way they dropped international surface and continually cut down on priority sizes to try to get everyone to use global (arm and two legs).
It is so stupid. They have way less volume and have killed sales instead of increasing volume and having the income. Internet sales and shipping have bailed the postal system out in the era of email and paying bills electronically and now they are thanking us by killing our business.