@NathanG - I certainly concur that stress is at the root of a lot of problems both in the workplace and in our personal lives. People expect things of us, and many times we can’t deliver, or we feel like we can’t deliver.
We bottle the stress inside until one day it explodes, and suddenly we find ourselves in need of dispute mediation. While this is good as far as it goes, I think it would be better if we have more open lines of communication. That will enable us to release the stress before it gets out of control.
It also wouldn’t hurt to have some more recognition in the workplace, rather than simply using it as tool in the mediation process. I understand that these are more preventative measures, but if we took them we would need less conflict mediation, in my opinion.