Suntan12-I think the best way to avoid conflict at work is to never gossip about anyone. Gossip is like a cancer that poisons employee relationships and ultimately affects the overall morale of the organization.
People like to criticize others, but it is best not say anything behind someone’s back. If someone becomes aggressive and even nasty at work, it is best to avoid them and not show any emotion.
Eventually this disgruntled person will move on to someone else because they did not get any traction. However, if the abuse continues it is best to document the situation and speak to your immediate supervisor in order to resolve workplace conflict.