When it comes to quality management and customer satisfaction, a lot of businesses seem to have adopted a depressing tactic -- if something breaks, fix it. Let's say, for example, you've got a smartphone. If a bad model got through quality control, the attitude of the company that made it seems far to often to be -- "OK, we'll just replace. No harm, no foul, right?"
If that item is critical to your daily or business life, however, it is a big deal to have something replaced that shouldn't have been released in the first place.