@anon34379- Did you want to know how the outbound calls are made? Where I worked, we had outbound call center software that used what we call leads to generate calls. In the setting where I was, leads were fed to our system by the company we worked for. The software dialed the leads automatically and kept the calls going for the customer service agents. The leads (or phone numbers) were generated by interested consumers putting their phone numbers in an online form with a request to be contacted. So basically, the phone numbers were fed from the parent company to us and dialed by our computers. Hope that helps explain the outbound process.