What is Cell Phone Etiquette?

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Cell phone etiquette involves following some simple guidelines of common courtesy when using a cell phone in public, designed to make public places more enjoyable for all.

Chances are, you've been annoyed at one point or another by someone not practicing proper cell phone etiquette. The man or woman talking loudly into a mobile phone offends those forced to listen to business that's none of their own. Private conversations, arguments, details about how a meeting went, or intimate knowledge of what's in a stranger's refrigerator at home are all things unwilling eavesdroppers can do without.

Aside from overbearing conversations, obnoxious ringtones provide regular disruptions. The ambiance of restaurants and cafes must now compete with ringing phones and one-sided conversations. Distraction is another problem. Drivers talking on phones make last minute decisions or miss what's going on entirely, causing unnecessary delays for the motorists stuck behind them, or worse, traffic accidents. (In 2001 such accidents caused New York to be the first state to ban cell phone use while driving.)

Some people have gotten so fed up with rude mobile phone users they have turned to illegal cell phone jammers. These devices knock cell phone users off their lines and prevent a reconnection with the cell tower until the user wanders out of range. The rate at which jammers are selling speaks to the lack of manners among yappers.

At least one report indicates that while most people are annoyed by cell phone rudeness, most admit to engaging in it themselves. If you're wondering what you can do to contribute to a more polite society, cell phone etiquette can be boiled down to 8 simple rules:

1. When a Private Conversation Isn't Possible. Intimate public settings such as restaurants, public restrooms, waiting rooms, hallways, buses, subways or anywhere a private conversation is not possible is a bad place for a cell phone conversation. To practice good cell phone etiquette, put the ringer on vibrate or silent mode and let the call roll over to voice mail. If it's an important call, step outside or to a secluded area to return the call. If that's not possible and you must take the call, keep your voice low and the conversation brief. Let the caller know you'll get back to them when you're able.

2. Lights Out, Phone Off. Phones should be turned off in movie theaters, playhouses, observatories or any other public place that creates an atmosphere to transport the imagination of the audience. People pay good money to be entertained and a ringer breaks the illusion.

3. Modulate Your Voice. Cell phones have sensitive microphones that can pick up a very soft voice while blocking out ambient noise. Yelling into a cell phone is not necessary. When people are nearby, be considerate and keep your voice low, your tone unemotional and even, and your conversation private. Arguing or airing dirty laundry in public is very poor cell phone etiquette.

4. Observe the 10-foot Proximity Rule. Maintain a distance of at least 10-feet (3 meters) from the nearest person when talking on a cell phone. No matter how quietly you speak, if standing too close to others they are forced to overhear your personal business.

5. Keep It Short. Keep public conversations brief and get back to the caller when you're not in a public place.

6. Love the One You're With. It's rude to take a cell phone call on a date or during a social engagement with others. It's also inconsiderate to take a call in the middle of a conversation. If the caller were present he or she would likely wait to politely interrupt at a more appropriate time. Let the call roll to voice mail and return it later.

7. Drive Now, Talk Later. Multitasking isn't always a good thing. Some evidence shows that accidents are on the rise due to cell phone use. Most calls can wait until you've reached your destination, and if a call is upsetting or distracting pull over to have the conversation.

8. Use Common Sense. Turn off your phone before a job interview, presentation, or boardroom meeting. Leave it off at funerals, weddings, or anyplace a quiet atmosphere is mandated, such as a courthouse, library, museum, or place of worship.

Cell phone etiquette is just a matter of being considerate of others, which pays off for everyone.

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17
My adult children and sibling and family in general, think I should answer my cell phone whenever it rings.

I do not carry my cell phone wherever I go, such as when I'm doing yard work, cleaning the house, etc. They feel I do not care about them. I do not have a house phone.

Mainly my adult children call because they want me to babysit. They get mad when I do not pick up the phone. But I do call them back as soon as I can. Before I got a cell phone people were more understanding of me not being available to answer the telephone. Any suggestions?

- patience1
13
I work in a retail setting and have had to ask several people talking loudly on their cell phones while stepping up to my counter to step away. One time I couldn't even hear the comments of the customer I was trying to help when the offender approached the counter. I had to ask her to step away and she just went to the other side of my counter and I still had problems hearing the original customer. When someone walks up to an area of business while talking on their phone, the message they are sending me is that their call is a priority over getting assistance from me. I tell them I will help them as soon as they finish their call.
- anon49922
11
1. talking on cell phone while driving is a big no no. 2.Talking to somebody else while on cell phone is rude. 3.Talking on the cell phone while you are at the movies or on a date is disrespectful. 4.Common sense say if you are in class, a funeral, hospital, church etc. Turn your damn cell phone off! 5.If you have to take a call keep it short while you are in the middle of business.
- anon47387
10
I wish that cell phones would be turned off while exercising in the gym. Making or taking a call while on the treadmill is common, and when I mentioned the problem to the manager, he disagreed with me. I'm looking for a new fitness facility pronto.
- anon46474
9
How white trash have we become? I agree cell phones are *wonderful*. I always feel safe, I can call a cab whenever I need to, or tell someone I will be late. I use my phone as an answering machine on the go. I never, *ever* take a personal phone call in public. If you are one of those, your need to be validated as a human being, or the desire to tell everyone one how important you are is bordering on psychosis and the person you need to talk to should be at the end of a couch, with a pad of paper. I don't care about your personal life, what you want for dinner, he said she said... blah, blah, blah. I suggest you hang up the phone, go home, clean up your trailer (metaphorically speaking) and find something worthwhile to spend your time on. Have you noticed even the poorest of the poor has a cell phone? What's up with that? I see people staring at their cell phone like God had parted the clouds and bequeathed them a gift! Sometimes they don't even know what to do with it! It's a tool! Driving and talking and texting -- don't even get me started. Now that cell phones have brought the IQ level of all of us down to "0" lets take time to re-group. Everyone has a cell phone Barney. You're not special. So put it away, let the nice voice mail take the call and when you have some time go to a quiet place, take down messages and return calls appropriately, okay?
- phoenix56
8
It seems you neglected to include the public restroom in public places. You may think this is so obvious that it's not necessary. Sorry. I just had to ask and then demand the woman in the stall get off her cell phone as my peeing was a private thing I didn't wish to share with the person on the other end of her phone. OMG!

- anon42341
7
Texting is sometimes just as annoying; especially in business meetings. Is that really more important than what I'm saying?
- anon31995
6
What about when a call is dropped?

Always the person who dropped the call should make the call back. The Scovill Protocol (what this is called) is very clear because you don't know how long the dropper is going to be out of range (it could be short tunnel) or a long ride in an elevator.

Please stick to the Scovill Protocol - whoever dropped the call makes the call back. The droppee (is that a word?) waits.

And tell everyone so that we can clear it up. And don't worry about the case where you both drop the call, it's rare.

- anon30726
4
I think people who do allow an incoming phone call to interrupt the existing one are insensitive. Your comment about allowing the second call to go to voice mail is very on point! What happened to common courtesy? I suppose the ONLY exception is a dire emergency.
- anon18584
3
I've had that happen to me a couple times. I think the person's talking to me and they're on their phone. *sighs* I think the best way to be able to use the phone without being obnoxious is by texting! It saves money and is quick, convenient and private.
- anon16105
1
How 'bout the yackers in the grocery store that can't decide which can of beans to buy... and we all have to listen. Or the nice voice behind me in line saying "hello...." I turn around to respond in-kind and it's someone on their cell. ugh!!!
- anon4359

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Written by R. Kayne
Last Modified: 19 November 2009

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