@David09 - My first IT job was in technical support. I don’t know if you would call me a “specialist” per se.
My job consisted of taking inbound support calls from people using the company’s modem software. This was way back when dial up was still the way to connect to the Internet.
Customers would call with connection problems, and I would go down a checklist of items for them to go through as part of their troubleshooting (including the infamous request that they simply reboot).
It was an interesting if uninspiring job, but it did help me get more technical jobs and eventually land a position as a computer programmer. So I would agree that it’s a good foot in the door for other work in IT, unless that’s the kind of thing that you want to do forever, which is perfectly fine too.