@SkyWhisperer - I can relate to the part of the article that talks about patients being skeptical of procedures.
I think the problem is that we live in an information age, and by the time we get to the hospital many of us know almost as much about our condition as the doctor does (or at least we think we do).
I remember mentioning some research to my doctor when I saw him last time, and he snidely asked me if it was something that I had read on the Internet.
In fact it was, which is not a problem in and of itself in my opinion. There’s a lot of stuff on the Internet, good, bad and ugly. You just have to sift through it to separate the wheat from the chaff.
But whatever you do, don’t argue with your doctor or your patient services coordinator. If you really don’t think that you should have a treatment done, get a second opinion.