What Is a Cabin Crew?
The staff on an airplane can generally be divided into two groups, the flight crew and the cabin crew. The individuals who work in the passenger area are known as the cabin crew. Such an individual may be referred to as a stewardess, flight attendant, or air hostess.
Many of the most common alternate terms for cabin staff members suggest femininity. This is because these positions have predominately been held by females. This does not, however, mean that these positions are reserved strictly for women.
Providing good customer service is an important part of a flight attendant’s job. The advent of electronic ticketing and check-in means the cabin crew may be the only members of an airline consumers encounter. These individuals play a critical role in consumer perception and in ensuring that passengers have a pleasant traveling experience.
A passenger is usually greeted by a member of the cabin crew upon entering and exiting an airplane. This individual will usually direct the passengers to their seats and help ensure they leave the airplane safely. Once the airplane is in the air, flight attendants commonly serve food and beverages to the passengers. Long flights often involve them offering this type of service several times.
They commonly answer questions and offer reassurance to concerned passengers. If a passenger has a request, such as to change seats or get an extra blanket, members of the cabin crew will usually assist. They also complete duty free merchandise sales.
Some people falsely believe that the main responsibility of flight attendants is to provide comfort during flights. Members of the cabin crew are often trained and responsible for several other important tasks. These include ensuring the safety of passengers and assisting them in the event of emergencies.
Before an airplane takes off, it is the cabin crew who bears the responsibility for ensuring that passengers are seated and properly secured in their seats. They must also make sure all parcels are safely stored and passageways are clear. In many cases, they also inform the passengers of what should be done in the event of certain emergencies.
During the flight, cabin crew have the responsibility for maintaining order. If passengers violate safety standards or become unruly, the flight attendants are generally required to address the situation. Flight attendants are usually trained to deal with a number of security and emergency situations. It is commonly required that each of them know first aid.
Written by Felicia Dye
