An information technology (IT) assistant is responsible for providing general information technology services and direct support to computer users. An IT assistant's job is diverse in the various daily tasks performed by people in the position. IT assistants are sometimes required to work abnormal hours, including early morning, overnight, and weekend shifts, based on the employer's needs.

In an average day, an IT assistant may generate support tickets for pending services, monitor networked equipment, perform regular technology maintenance duties, and research possible technologies for department purchases. IT assistants can also expect to contribute operational policies and organize files related to IT department operations. Complex configuration tasks are likely to be performed, too, albeit under the guidance of supervisors.

An IT assistant's job is possibly one of the most hands-on positions in an IT department because of the wide range of support services he offers to other members of the organization. In most cases, an IT assistant's job description will include duties beyond remote technical support. Many organization-specific user manuals and training seminars are the responsibility of the IT assistant, including preparation of written guidance and direct training workshop management.

Ultimately, an IT assistant works as a direct contact point between the IT department and the rest of its organization. In some cases, the IT assistant job description may list the term “catch-all” under the IT assistant's duties list. This means that he will be asked to perform any IT-related task assigned to him so long as he is capable of performing the task in an educated manner.

For people who enjoy physically configuring and installing computer systems and network devices, the IT assistant job will provide a tremendous amount of satisfaction. Most personal computer (PC) and local-area network (LAN) hardware installations are the responsibilities of IT assistants. System image maintenance and deployment also fall to the IT assistant.

While all of the tasks performed by IT assistants are important, some are less than thrilling. They may take on more basic responsibilities such as Ethernet wiring installation, cleaning internal computer components, and changing printer cartridges. An IT assistant can expect to perform some physical tasks, such as bending, lifting, pulling, and carrying objects weighing 60 pounds or less.

For many, the IT assistant position is a fulfilling role because of the variety of tasks available. Strong interpersonal skills, technical knowledge, effective communication, creative problem solving, and reliable organizational skills are important to the positive performance of every IT assistant. Those showing promise often find themselves earning promotions within their departments after dedicated service through this diverse position.