@Charred - We have a training director at our business. This education specialist focuses in on all manner of training relating to our product line. We sell software and so she coordinates training for our customers but also for other employees as well, to get them up to speed on the software applications.
She has worked in the business field for a number of years as an education director and also did a short stint teaching in a community college. She’s quite effective at her job and has outstanding communication skills. I think that’s one of the most important skills you need for this kind of work.