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What Does a Front Desk Receptionist Do?

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  • Originally Written By: Cassie L. Damewood
  • Revised By: Ron Marr
  • Edited By: Jenn Walker
  • Last Modified Date: 18 July 2014
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A front desk receptionist greets visitors as they arrive at a company, and is frequently the first voice people hear when they phone the company. He or she usually does a number of administrative tasks as well, including distributing mail and filing. Depending on the workplace, a person in this position may specialize in things like billing, making reservations, or helping with security. He or she can work anywhere that has a welcoming area, from a manufacturing plant to a hotel.

Duties

The main duties of a front desk receptionist are to make people feel welcome, answer questions, and direct them to other parts of the building. In addition to this, most do office work. They handle written correspondence, schedule appointments, send and forward e-mails, compile reports and keep the office running smoothly. Preparing letters and parcels for shipping is a regular task, as is developing good relationships with shipping and courier services.

Front desk receptionists who have been in the job a while may have additional duties, like light bookkeeping and researching potential vendors. This is particularly common in companies that don't have other administrative staff, like a secretary. He or she may also generate reports and spreadsheets and help organize meetings. Some businesses also have receptionists maintain files on other employees, including information about their attendance and performance reviews.

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Specializations

Front desk receptionists sometimes have specializations based on their workplace. For instance, one that works in a law office may have to have a basic understanding of the type of law his or her firm specializes in, while one who works in a medical office may need to be able to do medical billing and understand the basics of health insurance. Likewise, the front desk receptionist for a hotel needs to be able to take reservations and direct people to local businesses and landmarks. Those who work in places that make tangible products or house exhibits, like a factory or museum, may lead visitors on tours as well. Some places may also have people in this position help with security by logging visitors in and out or asking visitors for identification.

Personal and Educational Requirements

A front desk receptionist needs to be highly organized, friendly and engaging. He or she should be able to multitask very well and be able to prioritize projects when need be. The difference between a good and a great receptionist often comes down to good problem solving skills and the ability to interact with a wide variety of people.

Anyone in this position needs to be good working with computers and telecommunication systems. He or she has to regularly contact employees, customers, and vendors, and needs to be able to efficiently call, e-mail and text people as needed. Though not always required, web video conferencing and Voice over IP (VoIP) training is a plus.

There are no formal educational requirements to be come a front desk receptionist. Some companies take people who just have a high school diploma and train them on-the-job. Having at least an associate's degree can greatly increase a person's chance of getting this type of job though, and some places require more advanced degrees.

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Discuss this Article

anon958131
Post 6

Is it normal to have two receptionists on a desk? My boss just employed a lady as a new receptionist, only to tell me that she's to be an assistant and help me out and all I see is that am not being giving my own assignments because they give them to the girl. I feel so bad right now and am really trying my best to make it up to everyone, but it seems the more I try the more I am being hated.

behaviourism
Post 4

Front desk receptionist jobs and "secretary" positions have become much more complicated in recent years than people can imagine. The need to stay on top of things like phone calls, emails, text messages and faxes as well as the importance of keeping places like waiting rooms running smoothly and making sure anything needing repairs or other help is dealt with smoothly and quickly can be a highly stressful job. Add to that the physically tiring and unhealthy task of often needing to stay seated most of the day, and the stereotypes if these as being silly or easy jobs can be very false.

mitchell14
Post 3

Front desk jobs are generally more difficult and complex than many people might realize. In addition to being there to smile and welcome clients, customers, and visitors, office receptionists are the ones who ensure everything is working out the way it is supposed to. In the case of jobs like that of a medical receptionist, someone with this position would also need a general working knowledge of how doctors work, how medical records are kept, and other laws and general practices relating to medicine.

anon72774
Post 1

Why is it that in this article you refer to the receptionist as a he?

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