Crispety - Usually, customer service duties include following a script almost verbatim which includes a greeting and an offer of the customer service representative’s name and an offer of assistance.
They also have to have a certain inflection and cadence in their voice that demonstrates a cordial demeanor and a willingness to help.
In addition, they have to be able to answer the customer’s questions with ease and should adhere to any sales development goals as well.
Many customer service representatives also have to offer upgrades or sell additional products in order to achieve their goals.
They also have to provide a friendly parting greeting and end with asking the customer if they needed anything else or had any other questions. This allows the customer to be completely satisfied because he had no more questions.
A customer service specialist salary really varies but they are generally paid by the hour and it is usually between $10 and $15 per hour.