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What does a Corporate Services Manager do?

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  • Written By: Angela Johnson
  • Edited By: Amanda L. Wardle
  • Last Modified Date: 29 November 2016
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A corporate services manager has a wide spectrum job description that varies according to industry. The most common job function or duty for this position involves overseeing the relationship between an organization and its vendors or clients. In addition, the manager often works with other departments to fulfill event or marketing needs, which may overlap with marketing or public relations departments as a common responsibility. He or she may also work closely with the human resources department to implement company-wide structure and protocol.

In the service industry, a corporate services manager will often track customer satisfaction. This may require the individual to act as a liaison between the company and its clients to ensure that lines of communication are open and viable. He or she may use various methods to oversee the activity between the company and its clients without direct, day-to-day involvement. Many people in this field of work have great people skills as well as extremely strong problem solving capabilities.

A manager in the nonprofit sector is typically responsible for raising funds for the organization. He or she may also be responsible for communications between the organization and its high level donors. Implementing planned strategies is a common job duty for this position. The person is often required to be not only a team player, but also a team leader.

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It is common for corporate services managers to perform analytical functions necessary for corporate planning and corporate relationships. Excellent organizational skills are generally required of an individual in this position, and a background in customer service or client relations may be beneficial. Because the position often requires a person to generate and present reports, excellent written and verbal communication skills are a plus.

These managers often must juggle many tasks at once, so the ability to prioritize is helpful to the position. An understanding of the organization's hierarchy is essential to assigning tasks that work towards company goals. Some work with event planners and create activities that promote involvement and communication between the company and its clients. Sometimes, administrative support staff may work with this individual to accomplish company tasks.

This position is one in which the duties can vary according to the industry, and specific duties are specialized to suit each industry. Many duties overlap with other departments. Essentially, though, the manager is responsible for both internal and external corporate relations.

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NathanG
Post 3

@Mammmood - I tend to agree. Take the nonprofit organizations as an example. They have to constantly raise funds. I think that they usually delegate those duties to a fundraising coordinator.

Whether they would do the task better than a corporate service manager is open to debate I suppose, but they can certainly dedicate more time and resources to the job function in my opinion.

It’s an ongoing function not only to raise funds but to build relationships with donors throughout the year and also sponsor special events that raise funds from local businesses as well.

Mammmood
Post 2

@miriam98 - It appears that a lot of the duties in service management can be broken down and parceled out among other employees in the organization.

For example I believe that the administrative assistant can assume some of the responsibilities for event planning. The human resources director helps in drafting policies and procedures for the employee handbook and in ensuring that those procedures are followed.

So ultimately I think it’s a matter of choice whether a business will actually need a corporate services manager. If you’re a big company, I can see where you would create a position just to fulfill those functions. But if you’re a small business I don’t think that it’s needed really.

miriam98
Post 1

I think that satisfaction surveys are one of the most important tools that the corporate services manager has at his disposal in managing the customer relationship.

It’s amazing what customers will tell you if you simply listen to them. At my company we would put out a survey from time to time, especially after holding an event which some of our customers attended.

The results of the survey are illuminating and show us areas for improvement. I do think that a dedicated corporate service management position doing this (among other things) would provide us with the most actionable, ongoing feedback necessary to improve our relationship with our customers.

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