My father passed away a few years ago and he had a long and painful stay in the hospital at the end of his life. I feel like I spent a thousand hours in that hospital at the end.
It was a very painful process obviously but it was made a lot easier because we were assigned a clinical liaison by the hospital. The doctors and nurses were great too but there was so much we were trying to figure out besides just my father's health. We needed info about medicare, hospice facilities and lots of other things that you don't think about until you are in a situation like this.
The liaison was an angel. He walked us through all the details, answered our many questions and did it all with an air of respect and sympathy that felt very genuine. If it hadn't been for his help I'm not sure how I would have gotten though it. I was upset and borderline irrational at a lot of times and the liaison helped me to do everything I possibly could for my father at the end of his life.