I do not know if these employees are different from a claims analyst but I always dislike talking anyone from my insurance company regarding possible claims.
I try to call ahead when I have a new procedure being completed, like when I had a crown put in to replace a tooth, so I won’t be hit with any surprise fees or “Oops we don’t cover that” from the insurance company.
When I called to find out about how much it would be it seemed to take forever to get any sort of answer. There would misunderstandings and many if and buts that I could do nothing better than get a ballpark figure.
I wonder how much someone who has a claims analyst job makes a year? If they are the same person that I am talking to on the phone, I hope their company makes enough to pay for more job training!