Sunshine31- They also can tell the difference between an employee having a bad day and the employee following a bad trend. They tend to be even tempered.
I think if a leader can take the time to listen to the employee and maybe adopt some of the employee’s suggestions if they are practicable, will really motivate an employee and go a longer way in elevating the morale of the department.
Happy employees are the most productive, so anything that a leader can do to create a more pleasant working environment will make the employees more productive and it becomes a win-win situation for everyone. Also hearing both sides of a story before reacting is the best way to handle conflict which most leaders do well.