I've always wondered how judges decide how much money to give someone for "emotional distress." Because you can't really quantify emotional distress!
If someone has damaged your car, you can go to a qualified mechanic and find out how much it's going to cost to fix it. Then you get a solid number for damages! But emotional distress is a lot more subjective.
I suppose you could have a psychiatrist testify about how damaged the plaintiff is. Or you could decide on the damages based on how much work the plaintiff has missed because of their emotional state.
Still, it must be a hard decision for a judge to make!