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The telecommunications industry provides people with telephone, Internet, cable, and satellite television services. From the design of new systems and technologies to customer service work to the installation and repair of lines, there are many different telecommunications jobs available. A person who is considering a telecommunications career should determine the type of work for which he or she is best suited and obtain the appropriate education and training. With constant improvements in technology, an individual in any telecommunications career can expect to receive frequent refresher training and education courses. Reliable, efficient telecommunications depends on the knowledge and capabilities of employees in all aspects of design, sales, service, and installation.
Anyone with a passion for computers and research can obtain a telecommunications career in mechanical engineering, computer software engineering, or systems analysis. Mechanical engineering jobs, which generally require at least a bachelor's degree, involve the research and development of new technologies like fiber optic lines and power generators. Software developers and computer systems analysis usually need extensive programming experience and college degrees to create new, faster, and more user-friendly applications for online communications. Design professionals typically work standard, 40-hour work weeks in comfortable office environments.
A telecommunications career in customer service, sales, and marketing is usually found in corporate headquarters or a branch office in an urban area. Education requirements vary for such jobs, though most employers prefer to hire individuals with previous retail, customer service, or marketing experience. Customer service representatives receive calls and emails from customers who have questions about billing, technical problems, or changes in service. Marketing professionals and sales agents may contact potential customers, create online and print advertisements, and develop campaign strategies to attract new business. Many companies staff employees around the clock in call centers to provide immediate service to customers at any time.
A person who wants to obtain a corporate telecommunications career is often required to obtain a bachelor's degree or higher in business administration, accounting, or human resources. Executives and managers conduct market analysis to identify ways to improve sales and service, and meet with other professionals to implement policy changes. Individuals who are best suited for such jobs are those who have strong personal communication and decision-making skills.
Many telecommunications jobs involve the installation, maintenance, and repair of power lines and communications equipment. Most technicians and installation specialists learn the job through vocational programs or formal, on-the-job training, where they gain a detailed understanding of safety, tools, and techniques. They must be able to take careful measurements, troubleshoot electrical systems, and provide quality in-person customer service. Technicians typically work standard days, though emergency situations may require them to visit sites on nights or weekends.
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