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Change management is the process of effectively moving an organization and its employees from one state to another, whether the goal is to improve performance, make a company more financially stable or ensure a smooth transition to new ownership. Choosing the best change management methodology for your company will help you realize the business outcomes you want to have achieved with the transition. The best methods use a structured process that reduces employee discomfort and resistance, sets realistic goals, measures progress and keeps people informed throughout the transition.
Unlike project management, which is the process of creating a plan around implementing new ideas, change management is the development of new ideas to implement change. The most recognized change management methodology models include the McKinsey 7S, psychologist Kurt Lewin’s three-stage approach and John Kotter’s eight-step process. The McKinsey approach focuses on the seven factors of change: shared values, strategy, structure, systems, styles, staff and skills. Lewin addresses the stages of unfreeze, transition, and refreeze that happen when change is implemented in an organization. Kotter recommends an eight-step process: create urgency for change, build a team, create a vision, communicate, empower, identify short-term goals, be persistent, and make the change permanent.
Other change management methodologies include the ADKAR model — an acronym built on the words "awareness," "desire," "knowledge," "ability" and "reinforcement" — that creates teams to implement new processes in specific departments or organizational areas by focusing on employee buy-in. The Six Change Approach focuses on managing internal resistance to change. Business Process Engineering is employed when a company needs to streamline production or improve time management.
Each change management methodology described employs the basic strategies needed for successful transition toward a new business state within an organization and among its employees. Typically, the key players who are involved in managing overall business change are project teams, the human resources department and the executives supporting the initiative. At the employee level, an effective change management methodology gives them the tools they need to work in a new way or in a new environment and the support they need to ease them through the transition. While there are many similarities among the models mentioned, there are also many differences. By researching available online resources on best practice models in change management methodology, you will gain a better understanding these and other approaches, you will be able to make the right choice for your company.
@irontoenail - Keeping everyone on board over a change like that is really the best change management you can hope for I think.
Especially since you were probably all hoping to get jobs in other stores, and doing your best in bad circumstances would have made that more likely!
Usually the change I have to deal with in my job is new computer protocol. It doesn't happen very often, but when it does happen it seems to cause chaos in the office for at least a week.
I don't think that can really be avoided though. Even the best change management plan can only be as good as the people in the workplace, and people don't often react well to change!
I was working in a book store when I was at college and a few months after I started our chain was sold to another chain. For lots of the stores that just meant changing the signs out front. But, we were right next to a store from the other chain, so we had to close down.
It was a weird experience, as we stopped receiving stock and the books were made cheaper and cheaper, but our boss was trying to keep our spirits up. He would set us goals to make and so on. He was a really great boss and made the change much easier on us.
Actually, on the second to last day I managed to sell a limited edition copy of The Hobbit for several hundred dollars and we all celebrated because it meant we had made our goal.
That was pretty cool.
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