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How Do I Choose the Best Call Center Headset?

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  • Written By: D. Nelson
  • Edited By: M. C. Hughes
  • Last Modified Date: 15 November 2016
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A call center headset is a piece of call center equipment that representatives use to make and take calls. In most cases, a headset is made up of earphones that are placed over the ears, so representatives can listen to parties on other lines and through which representatives can speak to parties with whom they are communicating. To choose the best call center headset, a good first step might be to find a reliable resource where you can learn about the different costs and features of popular headsets. A good resource might even provide readers with client reviews.

To choose the best call center headset, you should consider a number of practical matters. For example, you should think about how call center employees use headsets. If they stay at their desks while they make and receive phone calls, the best headsets might include cords that are attached to their bases. For representatives who move around the call center while communicating with clients and colleagues, it might be best to choose wireless headsets.

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Durability is another important factor when it comes to choosing the best call center headset. In most cases, a headset is not going to suffer immediate wear and tear, though after years or even months of use, reception can worsen and microphones can stop functioning. Unfortunately, it can be hard to know how durable a call center headset is before using it for extended periods of time. Some companies might offer sample headsets. Professionals shopping around for headsets might also use trade resources they trust to learn about others' experiences.

Considering noise issues can also help you choose the best call center headset. When your representatives work in a crowded and loud call center, it is probably best to choose headsets that have padded ear pieces and special microphones designed to block background noise. In quieter, environments, however, you might benefit from microphones that can pick up clearer sounds from farther away.

Cost is a factor that many professionals consider when choosing headsets. While immediate budgetary concerns are important, you should also think of headsets as long term investments. Long lasting, effective headsets can allow your representatives to have more successful communications with clients and colleagues.

Comfort is an important factor when choosing a call center headset. If representatives feel comfortable in their headsets, they are more likely to be patient and considerate to those with whom they are speaking. Before choosing a headset, get the opinions of your workers to find out which headsets they prefer.

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