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How Do I Choose the Best Call Center Cubicles?

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  • Written By: Tara Barnett
  • Edited By: Melissa Wiley
  • Last Modified Date: 28 August 2016
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Choosing the best call center cubicles is relatively straightforward and involves balancing the cost of the cubicles against how sturdy and attractive they are. Cubicles, generally speaking, are not made in a wide variety of designs, but certain differences between cubicles, such as the height of the walls or the availability of replacement parts, should be considered. Call centers typically have a high turnover rate and may even run around the clock, so the potential for the employees to personalize the cubicles or store items safely in the desk is less important. Sound-reducing walls are the most important aspects of cubicles for this purpose, as these make it easier for employees to work effectively without distraction.

In most cases, call center cubicles are just like regular cubicles for other types of offices. They require desks, file cabinets, and walls. Phones and computers, of course, are also important, but these do not typically come with the cubicles. It is important to make sure that the cubicle will have enough desk space for all necessary tasks and that any required equipment will fit in the unit.

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Some call center cubicles are better suited to different companies because of the structure of the work environment. A call center that runs all day and night, for example, does not typically designate an individual cubicle for each employee because this is a waste of space. Call centers with only one set of employees working a single shift, on the other hand, might be better served by larger cubicles in order to improve worker morale.

One special feature to consider when choosing call center cubicles is the way in which sound will travel in a group of cubicles. Many call centers are quite large, and numerous people talking on the phone can make it difficult for even focused employees to hear callers. Tall walls can help reduce noise interference in the cubicle, but these can give the employee too much privacy and allow him or her the freedom to take breaks without the supervisor's notice. Many companies choose to solve this problem with special calling equipment rather than risk choosing cubicles with taller walls.

It is best to choose call center cubicles that are easily replaced, because damage to a single unit must not require massive changes. The color of the cubicles, while not a major concern, might be part of the final choice as well. Many cubicles designed for call centers include a special section of the wall that drops down over the workspace to form a small roof, which can help block out light and allow employees to read computer screens with more ease. When looking into potential cubicle manufacturers, it is important to look at not only how the individual cubicle looks but also how the cubicles fit together and look on the floor.

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