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How Do I Become a Virtual Receptionist?

A virtual receptionist will need a dedicated landline phone.
Virtual receptionists typically have office experience.
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  • Written By: Victoria Blackburn
  • Edited By: Bronwyn Harris
  • Last Modified Date: 13 November 2014
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To become a virtual receptionist, you don’t have to pass any set academic standards. Instead, you have to able to provide a wide range of services, just as a receptionist would within a traditional office setting. Most office-based receptionists usually undergo some kind of on the job training, which is difficult for a virtual position. Instead, many people who wish to become virtual receptionists already have some kind of office experience.

Many of the skills required to become a virtual receptionist can be obtained just from working at home. Coupled with a good general education, virtual receptionists should have a good working knowledge of office software, normally Microsoft® Word and Excel, as well as be able to respond to e-mails and telephone calls. Most importantly, virtual receptionists should have a flexible schedule and be able to work without supervision.

Before applying for any virtual receptionist roles, it is important to determine if you have the right qualities for this type of work, as well as the right equipment. To become a virtual receptionist, you must be willing to work odd hours, as evenings or early mornings are often required. Working from home can be an ideal situation for many people, including parents and those who are retired, but it takes a much different mindset and work ethic compared to working in an office.

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Equipment-wise, you will need to have a basic office set up that you can work from. Your office should be a quiet space free from animals or children, particularly if you have to speak on the phone to clients. Your office space should also include, at a minimum, a computer with a high speed Internet connection. Some companies require that their software is installed on your computer, so it is important that you have a computer for work, specifically, and not shared by all family members. Usually, you will be asked to have a landline telephone and sometimes, more than one line may be required.

Once you have evaluated your work space and if you have the time and commitment to become a virtual receptionist, it is time to contact potential employers. You will need a good resume that outlines how you meet the skills requirements for being a virtual receptionist. There are many sites on the Internet that list virtual receptionist jobs, so this is one of the best places to start your search. By taking the time to research the companies, you are sure to find a position relatively quickly and easily.

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Discuss this Article

discographer
Post 3

@ysmina-- There are actually companies that have a team of virtual assistants and receptionists available for hire. Clients will come to them and they will connect you with the client. You will be given an interview.

I have no idea if they require a membership fee, but working with a service like that might be a good way to get started.

These services do require prior experience and good recommendation from previous employers though.

bear78
Post 2

@ysmina-- You can start out by doing a basic search online. Most people advertise for virtual receptionist receptionist positions through the web. After all, the job is for a "virtual" position.

ysmina
Post 1

I had never heard of a virtual receptionist or virtual assistant before. That's very interesting.

Office work can definitely be done from home, but isn't one of the main jobs of receptionists to greet guests? That's definitely not possible from home.

How do I go about looking for virtual receptionist positions? I've never come across ads for it in the newspaper.

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