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How Do I Apply for a Call Center Job?

Most job applicants will need to submit a resume to be considered for a position.
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  • Written By: L.K. Blackburn
  • Edited By: Shereen Skola
  • Last Modified Date: 26 September 2014
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A center job can typically be obtained by locating companies that are hiring, submitting your resume and cover letter, and attending an interview should one be offered to you. Companies post call center job openings on classified web sites, newspapers advertisements, and job boards. Once you have located a company that is currently hiring for call center jobs, you should submit a resume that you have formatted specially to present the qualifications a call center desires such as previous customer service experience and any prior phone based job history.

Resume and cover letter presentation is a key part of applying for a call center job as it is your first and sometimes only chance to make a good impression to the person reading it. Cover letters for call center job applications should briefly highlight your relevant prior experience. This may include working with customers over the phone, your schedule availability, and your desire to work with a particular company.

Prior to submitting your resume, you should find out as much as you can about the company. You may often gain valuable information by researching it online. Following this course of action will allow you to tailor your cover letter and resume qualifications to the specific type of call center job you wish to apply for.

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In addition to using the information to strengthen your application, finding out what type of calls you would be taking at a call center job prior to submitting your resume will help in the event you are contacted for an interview for the position. Jobs of this type are typically customer service focused. Some include recording billing information, offering technical support, and other account services, so it's important to know what specific skills employers are looking for when applying.

Call center jobs all involve talking with customers over the phone in some capacity, but the nature of the work varies tremendously based on the type of company that is hiring. Telemarketing jobs involve soliciting over the phone for businesses, non-profits, charities, and fundraising. A call center job of this type involves making out-going calls, while other call center jobs only receive incoming calls made to the company by a customer.

Companies that are looking to hire a large number of new call center employees often hold a hiring event or participate in job fairs. Call centers typically train new employees in group batches when they are hired, so new jobs are often available in waves throughout the year. If possible, try to contact local call centers you are interested in working at to see if they will be having a hiring event anytime soon. When attending an event or job fair, you should assume you will be interviewed that day and arrive prepared with your resume and any supporting application material.

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